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user_abdc7d
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Wednesday, October 5th, 2022 3:58 PM

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unable to send or recieve email

unable to configure outlook for my comcast and spectrum emails; spent 3 hours on voice call with microsoft yesterday and the result was that comcast/xfinity is blocking my messages; can send and receive for comcast if I use their cloud, but not for spectrum.  Initially,it was thought to be a problem with outlook,but microsoft techs say its the ISP is somehow blocking me........................the email worked find until about 8 months ago, when service ceased.  Using a desktop, a laptop and phone, and all work just fine when I am on the spectrum servers (elsewhere, not in my house that is).........can someone assist?

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3 years ago

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Again

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3 years ago

@user_abdc7d 

unable to configure outlook for my comcast and spectrum emails; spent 3 hours on voice call with microsoft yesterday and the result was that comcast/xfinity is blocking my messages; can send and receive for comcast if I use their cloud, but not for spectrum.  Initially,it was thought to be a problem with outlook,but microsoft techs say its the ISP is somehow blocking me........................the email worked find until about 8 months ago, when service ceased.  Using a desktop, a laptop and phone, and all work just fine when I am on the spectrum servers (elsewhere, not in my house that is).........can someone assist?

unable to configure outlook for my comcast and spectrum emails; spent 3 hours on voice call with microsoft yesterday and the result was that comcast/xfinity is blocking my messages; can send and receive for comcast if I use their cloud, but not for spectrum.  Initially,it was thought to be a problem with outlook,but microsoft techs say its the ISP is somehow blocking me........................the email worked find until about 8 months ago, when service ceased.  Using a desktop, a laptop and phone, and all work just fine when I am on the spectrum servers (elsewhere, not in my house that is).........can someone assist?

You don't say how you have Outlook set up for your Comcast email and for your Spectrum email.  You need to make sure that the two are separated, so that you have your Spectrum email account using your Spectrum setup and your Comcast email using your Comcast setup.  So, you will need to set up two separate entries in Outlook.  I haven't seen Outlook in over 10 years, but it used to be hard to set that up, although it could be done.  To be honest with you, using Thunderbird would actually be easier to set up the different accounts, and Thunderbird has nearly all the bells and whistles Outlook does for free.  And you would probably have fewer problems.

Please post your incoming and outgoing servers for Comcast and the same for Spectrum.

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user_abdc7d

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@Again​       completely unable to set up either Comcast email or Spectrum email in Outlook.  They were separate entries; neither would communicate with server(s), and thus setup(s) failed, despite microsoft tech working on it with me for hours.

Tried thunderbird, but only the incoming mail from spectrum would engage, unable to send messages owing to server failure.  Unable to configure comcast email in thunderbird also, despite using the correct email address and password with which I can access the comcast email via their website.

FYI: incoming server for spectrum is: mobile.charter.net and identical for outgoing ///// for Comcast, the incoming server is: imap.comcast.net and the outgoing is :smtp.comcast.net

in other words, same problem with either thunderbird or outlook, and unable to connect to servers when using comcast service in the house.  The same computers and my phone can send and receive emaill which I am NOT on comcast service in the house, for example at my office or at a cafe.  A year ago, it all worked from my house with either service.

any further suggestions?

3 years ago

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XfinityCSAEmail

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1K Messages

3 years ago

Good afternoon,

Could you provide more context? what are some of the error messages and error codes that you are receiving? What kind of connection are you trying this over? (wired vs wireless) do you use a VPN? do you use an anti-virus software that could be interfering? did you update anything recently in terms of firewall settings, software, firmware on your devices? Do you have 3rd party applications option enabled within the webmail for your comcast.net account? (accessible via the webmail under settings > email settings > security > check box next to "Allow less-secure third-party programs (e.g., Outlook, Apple Mail, Thunderbird, etc.) access to my Xfinity Connect email. This will allow external programs to read, download, and delete my email on my behalf."). If the previous is enabled, try toggling it off and on again to see if it changes anything. 

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