1 Message
Unable to send emails
Hello,
I am currently unable to send emails from my account, I have tried changing passwords as I suspect it might have been compromised. Can you please help?
thanks!
[edit PII]
1 Message
Hello,
I am currently unable to send emails from my account, I have tried changing passwords as I suspect it might have been compromised. Can you please help?
thanks!
[edit PII]
XfinityJustinC
Official Employee
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1.5K Messages
2 years ago
Hello, @user_0bm7rb. Thank you for reaching out over Xfinity Forums for support today, you have contacted the right place for assistance with your email issue. I definitely understand the importance of your email working properly to ensure you're able to stay on top of important communications, and I want to help get this corrected to be able to send emails again.
Have you attempted to try to use a different device to attempt to send an email (wanting to check to see if just device specific issue)?
Are you using a 3rd party email client?
This article has some great information to ensure the correct email port setting, and helps with security if you believe it may have been compromised: https://www.xfinity.com/support/articles/update-your-xfinity-email-settings
Are you receiving any error codes or messages when attempting to send: https://www.xfinity.com/support/articles/email-errors?
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0
EG
Expert
•
112.2K Messages
2 years ago
The concern is not "accessibility / disability" help related. Topic moved here to the proper help section for assistance.
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