1 Message

Tuesday, October 17th, 2023

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Unable to send emails

Hello,

I am currently unable to send emails from my account, I have tried changing passwords as I suspect it might have been compromised. Can you please help?

thanks!

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Official Employee

 • 

1.5K Messages

2 years ago

Hello, @user_0bm7rb. Thank you for reaching out over Xfinity Forums for support today, you have contacted the right place for assistance with your email issue. I definitely understand the importance of your email working properly to ensure you're able to stay on top of important communications, and I want to help get this corrected to be able to send emails again. 

 

Have you attempted to try to use a different device to attempt to send an email (wanting to check to see if just device specific issue)? 

 

Are you using a 3rd party email client?

This article has some great information to ensure the correct email port setting, and helps with security if you believe it may have been compromised: https://www.xfinity.com/support/articles/update-your-xfinity-email-settings

 

Are you receiving any error codes or messages when attempting to send: https://www.xfinity.com/support/articles/email-errors?

Expert

 • 

112.2K Messages

2 years ago

The concern is not "accessibility / disability" help related. Topic moved here to the proper help section for assistance. 

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