Visitor

 • 

1 Message

10/28/2026 7:12 PM

Unable to search after new email interface updates

After logging into my email and the system automatically updating my email interface, I can no longer see the search bar at all.  Also any icons that are supposed to appear following the word " Compose " are missing.  

Oldest First
Selected Oldest First

Expert

 • 

35.2K Messages

2 days ago

@user_1flrib 

After logging into my email and the system automatically updating my email interface, I can no longer see the search bar at all.  Also any icons that are supposed to appear following the word " Compose " are missing.  

  • Try deleting your cache and cookies
  • Sign out of your account.
  • Close your browser.
  • Start a new session.

(edited)

Official Employee

 • 

12 Messages

2 hours ago

Hello, @user_1flrib. Thank you for reaching out through Reddit to address your new user interface when accessing your email. That's not the surprise we want for our valued Xfinity Members. We prefer to surprise you with Xfinity Membership benefits that you can redeem weekly.

You can access your Membership benefits in the Xfinity app or by directly following this link and logging into your Xfinity account: https://www.xfinity.com/membership

One of our Xfinity Community Experts @Again, who knows their stuff, offered steps to resolve the issue with your updated email user interface. Have you had a chance to follow the steps in their recommendation yet? If so, how did it go?

forum icon

New to the Community?

Start Here