Regular Visitor
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4 Messages
Unable to reset secondary accounts password
I'm a former Xfinity employee and customer but have moved into a non-serviceable area. I kept my 3 xfinity email accounts active. Since a recent security issue Comcast has forced a password reset of my primary & secondary accounts but I'm unable to perform it on the secondary accounts. When attempting to reset the 2 secondary accounts it says to have the primary account do it but the manage users option is not there for me due to the fact that I am no longer an active customer. There appear to no self help options to reset the account passwords without the option enabled under the master?
XfinityKrista
Official Employee
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1.2K Messages
27 days ago
Hello @GreyDogz, thank you for taking the time to reach out on social media. I understand your concern with the password resets, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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