Visitor
•
2 Messages
Unable to reset password
I have not been able to check e-mail for an account for 2+ weeks. The password for my secondary account was disabled for reasons unknown. When I try to reset it, no matter which device I try, I get a message saying that I need to connect to my home wireless network. In all cases I am already connected to my home wireless network so cannot get past that point. Tech support was impossible to navigate without the same issue happening. Rinse/repeat.
Again
Expert
•
31.9K Messages
27 days ago
@user_s91fb5
Try calling Customer Security Assurance.
Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
2
0
XfinityMatthew
Official Employee
•
338 Messages
26 days ago
Hello @user_s91fb5 Thanks for reaching out here on Xfinity Forums. If you are locked out of an email you will want to contact our Customer Security Assurance team for assistance resetting the password for the secondary account. Their Contact: 1-888-565-4329 8am-12am EST 7 days a week. Let us know if they are unable to help.
0
0