Unable to reset password

@user_s91fb5 

I have not been able to check e-mail for an account for 2+ weeks.  The password for my secondary account was disabled for reasons unknown.  When I try to reset it, no matter which device I try, I get a message saying that I need to connect to my home wireless network.  In all cases I am already connected to my home wireless network so cannot get past that point.  Tech support was impossible to navigate without the same issue happening.  Rinse/repeat.

Try calling Customer Security Assurance.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329