Unable to reset login password, "Something unexpected happened" message repeatedly.

Thank you for responding, but I don't see any reference to my specific issue at https://spa.xfinity.com/help/network-abuse under the Postmaster tab, nor see a way to detail my issue to them in order to ask for their help. Have I missed something? 

Thank you, @user_kco4xy I completely understand why that would be confusing, and I’m really glad you called it out, that page isn’t always the most straightforward when you’re trying to match it to your specific situation. You’re not missing anything on your end. In cases like this, “Network Abuse” is typically the closest category available, even if it doesn’t exactly match your issue. I would recommend submitting your concern there and providing as much detail as possible about what happened so the right team can review it properly.

I am experiencing none of the issues that "Network Abuse" offers, and 'Still have a question? Report an issue' at the bottom of the page does not provide a place to type in my problem but instead seems to want to force me to choose from 3 very specific (and completely unrelated to me) options in a drop-down. This is reminiscent of the completely context-blind options that the Xfinity Customer Service number or Chatbots offer, trying to make me choose among options that will lead me nowhere, when what is needed to get me out of this endless spiral is a live agent's help. Am I supposed to make selections that have nothing to do with me and hope that thereafter an actual person will reach out, and only then will I be able to discuss my actual situation? If so, this is customer service at its absolute worst, though I really do appreciate your attempts to help so far.

Thank you, @user_kco4xy I completely understand how frustrating that must be, especially after trying to find the right way to get help and feeling like the options don’t quite fit your situation. You’re absolutely right, those online categories don’t always align well depending on the issue. In this case, the best next step would be to contact our customer service team directly at 1‑800‑XFINITY, as they can connect you with the Customer Assurance team, who are better equipped to handle more complex concerns like this.

1-800-XFINITY was where I started, but since I no longer have an active Xfinity account, their bot will not let me get to a live agent. They force me to select Password as an issue, send me over to the same PW reset page I started with, which always ends with "Something unexpected happened", refresh page or try again later, neither of which gets me anywhere. There's no way out. Same when I try to chat -- only option is the bot, with identical result.