Contributor
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51 Messages
Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error:
Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x800CCC0E) : 'Outlook cannot download folder Inbox from the IMAP email server for account xxxxxxx@comcast.net (2). Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).
I tried a reboot, cleared cache then Scanpst then Outlook/Safe Mode then verified the settings. The Repair Option got the following error:
"We couldn't connect to the incoming (IMAP) Server"
After I completed this post I scanned this forum and found multiple posts for the same issue without a specific resolution.
Please help.
Joe P
user_261f95
Visitor
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4 Messages
7 days ago
All of a sudden, mine is working again...This is as of Friday 12-12 at 6pm....try yours!
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joep63
Contributor
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51 Messages
2 days ago
12/17/25 4:56PM EST
Well, I was up 9 days now I am back to the same issue, cannot receive email for all the same reasons in my original post.
Joe P
(edited)
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GSearer
Visitor
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6 Messages
22 hours ago
Same here. Really annoying. Wish they would fix this issue for good. I am wondering if they are having a DNS issue
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GSearer
Visitor
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6 Messages
22 hours ago
Yep same thing here. Very annoying.
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user_261f95
Visitor
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4 Messages
20 hours ago
Mine was working, and as of 12-18 at 6am, its not working...C'mon Xfinity!
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Improviz515
Visitor
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10 Messages
18 hours ago
I tried Thunderbird, bypassing MS Office. Not working. I tried using a VPN. I tried my laptop, tethered to my phone's hotspot to completely bypass my ISP. Not working. It's a Comcast/Xfinity issue. 11 days and counting. The inability to speak to a live person for tech support is insane. I tried their "chat". 15 to 20 min between responses. To ask/answer 3 questions takes an hour. [Edited: "Language"]? I spent 30 yrs in IT. If I gave "service" like this, I'd have been fired in a week.
(edited)
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user_fc6ef1
Visitor
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5 Messages
17 hours ago
LOL...my Outlook email just started working again...
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GSearer
Visitor
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6 Messages
16 hours ago
Its been working and not working most of the day for me.
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user_rjzc85
Visitor
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3 Messages
16 hours ago
What we are all failing to realize is that this is Comcast's way of forcing us all to migrate our email to Yahoo now. Since they deem email to be an unnecessary service on their platform they have farmed us off to Yahoo.
I understand that Comcast sees email as not being cost effective; it's a drain on their resources and revenue but there is a right way and a wrong way to end of life the service. Unfortunately for us Comcast chose the neutron bomb option. They are causing just enough damage by breaking all 3rd party email clients but allowing access via their web client. That breakage combined with the lack of Customer Support is enough to drive us to the new provider aka Yahoo.
Another issue with the way that this is being done is that the migration instructions are not complete. I migrated one Comcast email account to Yahoo but my folder structure didn't migrate the way I thought it would. The folders that I thought would appear under the inbox as I had created them became their own separate entities. This issue caused my Outlook rules to be broken and more importantly, the email in those folders didn't show up in Outlook. I waited 24 hours to see if the issue would resolve itself but it didn't. I tried to contact Comcast Support for assistance since I figured that they would have documentation on this migration issue but was told that it was no longer their problem since the account was migrated. Comcast wouldn't even provide a migration support contact at Yahoo. Contacting Yahoo was worse because without a paid email plan there is no support provided. I ended up having to move the folders to the inbox manually through the Yahoo web client which wasn't hard but was unexpected since I thought this would happen naturally during the migration.
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user_fdd4y1
Regular Visitor
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33 Messages
16 hours ago
Still isn't working for me. Been down since 3:30pm yesterday!
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