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user_jzjst5
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Visitor

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4 Messages

Monday, April 27th, 2026 11:52 PM

unable to receive new email

I quit receiving  emails Monday 4/20/2026. I've tried the web app at xfinity.com and my Samsung phone. Both we receiving emails prior to Monday. I am able to send email successfully.

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14 hours ago

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XfinityThomasA

Official Employee

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3.4K Messages

1 day ago

 

user_jzjst5 - Hello, and thank you for joining us here on the forums! Quickly and easily sign in and access your Xfinity Email using the Xfinity app or connect.xfinity.com. Have you upgraded your comccast.net email experience to Yahoo Mail just yet? 

 

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user_jzjst5

Visitor

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4 Messages

14 hours ago

I checked my spam folder and it has current spam, but not messages I'd expect in the inbox. My email shows I'm at 52%. I deleted most of my inbox and trash. I have not filters, blocked senders or forwarding rules. I sent several messages from my gmail account and they're not coming in either - no bounce messages.

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XfinityAbel

Official Employee

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201 Messages

Gotcha, thanks for that information, @user_jzjst5. I'd love to look into this further, please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
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