Visitor
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1 Message
unable to receive mail on my phone or outlook - can't find imap server
I am unable to receive mail on my phone or in Outlook. In both cases the devices are not able to connect to the imap server. The password for all accounts are current and are in the apps and devices. I am getting an error message on my phone that Comcast is not available and on my PC that is trying to get email through Outlook it just keeps asking to input the password over and over. You have an imap problem. I need my email.
XfinityMatthew
Official Employee
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1.5K Messages
9 hours ago
Hello @user_38mc1x If you are getting an IMAP error that is usually indicative of an issue with the settings in Outlook or on your device. Please review the following articles as they can be helpful in making sure all the settings are properly set up to allow you to get the Xfinity emails in your Outlook. Let us know if these helped.
The difference between Internet Message Access Protocol (IMAP) and Post Office Protocol (POP)
Switch your Xfinity Email from POP to IMAP on Microsoft Outlook
Set up your Xfinity Email address with an email program
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jmurri1
New Poster
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2 Messages
8 hours ago
Same issue. I haven't changed anything.
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