Unable to receive email, Temporarily blacklisted IP Address

Hi, I'm unable receive email messages (as of the 13th, a couple days ago), the server response is "Task '*.*@Comcast.net - Receiving' reported error (0x800CCC92) : 'Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [AUTH] Temporarily blacklisted IP Address - try again later'"

I am able to send messages.

Client app: MS Outlook, ver. 2510 (Windows 10)

Server (Incoming): mail.comcast.net, port 995

Encrypted connection: Enabled (SSL/TLS)

The credentials used do work for the web portal and the outgoing mail server settings.

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XfinityMarshante

Official Employee

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682 Messages

1 day ago

Hello @hill.house.user1, thank you for taking the time to leave a post. I understand how frustrating it must be to suddenly stop receiving emails, especially when everything was working fine before. Thank you for sharing those details. Have you tried restarting your modem/router to refresh your IP address?

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user_b4tsci

Visitor

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4 Messages

@XfinityMarshante

Modem/router restarted, and the public IP addy. has indeed changed, but the problem persists.

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4 hours ago

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XfinityRichard

Official Employee

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2.6K Messages

Thank you, @user_b4tsci Thank you for your reply back! I'm sorry for the trouble you have been experiencing with your email. Have you tried turning off any anti virus or the Xfinity Advance Security if you are using a Xfinity Modem?-Richard

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3 hours ago

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user_b4tsci

Visitor

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4 Messages

I have, it had no affect, the problem persisted.

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3 hours ago

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XfinityRichard

Official Employee

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2.6K Messages

Thank you, @user_b4tsci Have you checked the third-party email access setting through the web portal? If that is checked, have you updated your Xfinity ID password recently? If no we would advise resetting that password and then updating your credential information in the Outlook application. Here are instructions on how to ensure third-party access is enabled. -Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 hours ago

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user_b4tsci

Visitor

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4 Messages

Hi, thanks for advice; the 3rd-party access is indeed enabled, and I've changed my password... still no joy :(

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2 hours ago

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EG

Expert

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114.5K Messages

3 hours ago

Concern moved here to the E-mail help section.

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user_b4tsci

Unable to receive email, Temporarily blacklisted IP Address

XfinityMarshante

user_b4tsci

XfinityRichard

user_b4tsci

XfinityRichard

user_b4tsci

EG

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