Visitor
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1 Message
Unable to receive codes via google authenticator to comcast.nail
My FB page was hacked, since then I am unable to receive codes from gmail authenticator. I receive a message stating the code does not match wat was sent. My FB address is my comcast mail. Also I have a new phone that is a Samsung S25 Edge and I am having the same problem. Please assist.
XfinityJoe
Official Employee
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901 Messages
19 days ago
Hello @jjones4443 we would be happy to look into things with you. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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