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user_tremkp
1st Topic

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Sunday, May 4th, 2025 8:26 PM

unable to log into email account from 3rd party email program

Two days ago, one of my comcast.net accounts encountered errors logging in on several third-party email programs. The email address was set up years ago under my main xfinity ID. Using either Thunderbird or the Android email default program I now get an error message that login fails with the username that I've always used.  Re-entering the password has no effect. I am still able to log in using a browser and see my emails. Moreover, under settings the check box is checked for allowing 3rd-party programs to access the email.

When I log into xfinity.com with my main ID, I don't see any secondary users. 

I have been using IMAP on Thunderbird. However, I set up a POP3 account and had the same error message.  

How can I fix this? I know that I can't set up a secondary user any more with their own email address. :(  I don't want to have to use a browser all the time to check email.

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11 days ago

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XfinityAmandaB

Official Employee

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2.2K Messages

21 days ago

 

user_tremkp Thank you so much for reaching out for help with access to your secondary email addresses. To maintain access to any of your Comcast email addresses you do need to log in at Xfinity.com occasionally. After some time without any login in an account may be deleted due to inactivity. We would send notices to the alternate email address and text alerts if a phone number is provided. If you do not log in to maintain access, the email address may be removed. If the secondary user profiles are no longer showing when you are logged in as the primary, they may have been removed. You can reach out to our CSA team to see if there is any option to recover the email addresses. 


You can set up a secondary user still, but a new email address would not be provided to that user ID.

 

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jarah_dawg

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1 Message

@XfinityAmandaB​ ok. I did manage to find the problem and fix it. How do I delete a user? I tried to delete one that i had set up as a test,with admin privileges, but I got the message that a bill had to be paid first. My bill is automatically paid on the primary account holder. 

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13 days ago

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XfinityAngie

Official Employee

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1.9K Messages

 

jarah_dawg, Here are the steps to delete a user on your account: 
To delete a user on your Xfinity account, follow these steps:
  1. Sign in to your account as the primary user.
  2. Click the **Account** icon and then select **Account and Identity**.
  3. Locate the user you wish to remove and click their name.
  4. Scroll down and click **Remove from account** to delete the ID.
  5. Confirm the removal by clicking **Remove** when prompted.

Note that removing a user will erase all their settings and preferences, and they will lose access to the account.

 

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11 days ago

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