Visitor
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1 Message
unable to log into email account from 3rd party email program
Two days ago, one of my comcast.net accounts encountered errors logging in on several third-party email programs. The email address was set up years ago under my main xfinity ID. Using either Thunderbird or the Android email default program I now get an error message that login fails with the username that I've always used. Re-entering the password has no effect. I am still able to log in using a browser and see my emails. Moreover, under settings the check box is checked for allowing 3rd-party programs to access the email.
When I log into xfinity.com with my main ID, I don't see any secondary users.
I have been using IMAP on Thunderbird. However, I set up a POP3 account and had the same error message.
How can I fix this? I know that I can't set up a secondary user any more with their own email address. :( I don't want to have to use a browser all the time to check email.
XfinityAmandaB
Official Employee
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2.3K Messages
2 months ago
You can set up a secondary user still, but a new email address would not be provided to that user ID.
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Jdpop
Visitor
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1 Message
21 days ago
Can you share how you fixed the problem?
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jarah_dawg
Visitor
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2 Messages
17 days ago
My problem was a password issue. Apparently, the additional email account was unhappy that i changed the PW elsewhere. I redid all my PWs and restored connection. I haven't tried deleting the extra user yet. As most computer problems go, I will set aside a few hours to work on it! Good luck with your issue.
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