Unable to load my email

I can log in with 2-factor authorization. But it doesn't work when I use the "Email" button from my.xfinity.com/?cid=cust. I get redirected to connect.xfinity.com/appsuite where I briefly see "We are now loading your email." Then I am redirected back to my.xfinity.com/?cid=cust

The same thing happens when I use the "Check Email" option under the "Account" button from www.xfinity.com/auth

I have cleared my browser cache/cookies and restarted.

Responses

U

user_8015eb

Visitor

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2 Messages

2 years ago

I tried sending email to myself from another account. I got the following response. Did my email account get closed?

Address not found: Your message wasn't delivered to [Edited: "Personal Information"] because the address couldn't be found, or is unable to receive mail.

The response from the remote server was:

550 5.1.1 Not our Customer

(edited)

2

0

Again

Expert

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31.5K Messages

@user_8015eb

Are you a current Comcast customer?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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2 years ago

0

XfinityAnthonyT

Official Employee

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1K Messages

Hey there, are you currently a customer with us?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Email

user_8015eb

Unable to load my email

user_8015eb

Again

XfinityAnthonyT

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