OldGrumpy1's profile

Visitor

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10 Messages

Wednesday, August 27th, 2025 1:34 PM

Unable to connect to POP3 server this morning

Is Comcast POP3 server down this morning?  It worked fine yesterday afternoon at 5:55 pm EDT. 

My Thunderbird email client using POP3 is reporting it "Could not connect to server mail.comcast.net. Connection refused".  I have been able to log in using the www.comcast.net site successfully and read and send email, but I have been using Thunderbird for many years, and POP3 email from comcast for several decades.

Also does not work on my spouse's computer this morning (same setup, different email account).

A ping to the server fails. [I note a ping to the IMAP server also fails, so perhaps this is a standard setting on the servers to avoid responding at all to DOS attacks.]

SMTP server appears to be working, so I can send using Thunderbird.

IMAP server appears to be working, as gmail client on my phone (IMAP) receives email from comcast.net (and from googlemail of course).

The outage reporter at www.comcast.net indicates no outages. 

Anyone else have this problem?  What's going on Comcast? @XfinityThomasB   ?

My setup: 

Windows 11 Home version 10.0.26100 Build 26100 version 24H2, with latest updates. last update (KB5063878) (26100.4946)

Thunderbird 140.2.0esr (64-bit)

POP3 (incoming email)

Server: mail.comcast.net   [also tried pop3.comcast.net which has same error]

Port: 995

User name is my email address [xxxx.yyy]@comcast.net

Security: SSL/TLS

Authentication: Normal password

Check on new messages at startup

SMTP Settings (outgoing email)

Server name:  smtp.comcast.net

Port: 465

User name is my email address [xxxx.yyy]@comcast.net

Authentication: Normal password

Security: SSL/TLS

What's going on Comcast?

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Visitor

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1 Message

2 days ago

I too cannot connect with either the Xfinity SMTP or POP servers, starting yesterday (Dec 8) sometime. Is it true that Xfinity is essentially offloading their email service to Yahoo (or someone else for that mater)?

Expert

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33.1K Messages

@TonyWray

I too cannot connect with either the Xfinity SMTP or POP servers, starting yesterday (Dec 8) sometime. Is it true that Xfinity is essentially offloading their email service to Yahoo (or someone else for that matter)?

Here is information regarding the transition to Yahoo! Mail:
 
And, from the Yahoo! page:
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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3 Messages

2 days ago

We had the same issue about unable to access through POP starting on December 8th and it is still an issue on December 9th.  What to do, we an a legacy comcast account and need help.  Thanks

Visitor

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2 Messages

2 days ago

Same issue here too.

Official Employee

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2.8K Messages

Thanks for reaching out to us, are you still having issues connecting to your xfinity email through your third party email program?

Thanks for reaching out to us, are you still having issues connecting to your xfinity email through your third party email program?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

4 hours ago

I have the same issue. Last successful connection was December 8th. I moved from you're service area 5 years ago and also have a legacy account. I have checked and have not received an email notice to change to Yahoo and cannot find a way to do this without a link from xfinity. Please help, I have had my Comcast.net email since 1991 when it was dial-up.

Frequent Visitor

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6 Messages

3 hours ago

Same issue with Mailwasher Pro for the last 2 days.

Visitor

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3 Messages

54 minutes ago

For those who haven't tried, if you have access to VPN software, try connecting to a VPN server and download mail.

Visitor

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5 Messages

20 minutes ago

I tried it and it didn't work. I used Nord VPN.

Visitor

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5 Messages

I just tried it again and it worked.

Visitor

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5 Messages

13 minutes ago

Using a VPN DID work. I am using Outlook 2007.

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