Skip to main content

    Support

    Offers

GrammieRee's profile
GrammieRee
1st Reply
1st Topic
1st Like

Regular Visitor

 • 

9 Messages

Wednesday, February 12th, 2025 12:43 AM

Closed

Unable to connect to mail server.

Trying to use my xfinity email from the xfinity appsuite page.  First error I kept getting was, "The connection to remote server imap-east.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later."  Tried to find help w/the bot and had it run through the restart of my (xfinity provided) modem.  No help.  Installed a windows update and restarted my computer.  Now I get this error message, "Unable to connect to mail server. Possible reasons: The mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes."

The only issue I can see on my end is that IPv6 has no internet connection.

Can someone PLEASE tell me if servers or down or there's something wrong w/my connection? 

And if the latter, advise of solution?

Thank you.

Question

 • 

Updated 

2 months ago

520

21

This conversation has been merged. Please refer the main conversation:

Comcast Xfinity email issue

XfinityMartyR

Official Employee

 • 

2K Messages

2 months ago

 

GrammieRee Thanks for reaching out! I did find this issue has been identified, and is being addressed by our engineering team. We don't have an estimated time on when the issue will be resolved. Hopefully soon! Thank you for your patience! 

 

6

GrammieRee

Regular Visitor

 • 

9 Messages

Oh good!   As long as the issue is on YOUR end, and you know about it & are working on it, I'm happy because I know it'll get fixed!

Thank you so very much for letting me know!  :)

2 months ago

XfinityShawn

Official Employee

 • 

1.4K Messages

 

GrammieRee You're welcome! My team is happy to help, and we appreciate you bringing this to our attention.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

brunman31

Contributor

 • 

81 Messages

@XfinityMartyR​ Experiencing same issues in Pittsburgh, PA for the past several says.  Thank you.

2 months ago

0

ralphcar

Visitor

 • 

2 Messages

@XfinityMartyR​ - I'm experiencing the same issue. Please advise when resolved.

I am also not getting my Xfinity emails on my desktop whereas I do get emails on my mobile. I have checked password, IMAP, SMTP, cleared cache. Nothing has worked.

Not sure if these two are related.

2 months ago

0

Misplee1

Visitor

 • 

4 Messages

@XfinityMartyR​ have same problem

2 months ago

0

Again

Expert

 • 

31.4K Messages

2 months ago

Moved to Email as this is not Accessibility/disability related.

0

0

spacedrive

Regular Visitor

 • 

7 Messages

2 months ago

I keep getting it as well. Comcast is getting worse instead of getting better. Also too many spam emails I cant block. 

1

user_o80jbw

5 Messages

totally agree; it's like they are doing nothing to fix things

2 months ago

0

user_60uk0n

2 Messages

2 months ago

Please get this issue fixed. I have been waiting on a critical email all day. 

2

dm765

New Poster

 • 

3 Messages

i have same issue.   need critical email and server crashes … never had this with gmail

2 months ago

0

XfinityBrianH

Official Employee

 • 

1.3K Messages

 

dm765 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_o80jbw

5 Messages

2 months ago

I am having the same problem.  

0

0

user_zekmaq

2 Messages

2 months ago

It's called ONLINE for a reason...let's get it ONLINE...quick!

0

user_ga78c1

2 Messages

2 months ago

I've also been having this problem and it started approximately 5 days ago.  At first I had sporadic access to my email and now no access at all

0

user_a8qp8i

2 Messages

2 months ago

Well it's 11:24 and I'm getting the same message too.

0

0

ocon65

Visitor

 • 

3 Messages

2 months ago

Please fix

I am getting same error and i have job interviews.   

0

0

user_ayttoi

3 Messages

2 months ago

Same, no email. Connection to server issue

0

0

chestnut212

Contributor

 • 

16 Messages

2 months ago

I am having this problem today, getting the message:

The connection to remote server imap-east.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later.

PLEASE provide an update!

1

0

XfinityThomasA

Official Employee

 • 

2.3K Messages

 

Our team is here to help, chestnut212! Can you walk me through what client you're using and how you're accessing your emails?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

Banff

Regular Visitor

 • 

3 Messages

2 months ago

I am having this same issue, which started yesterday and has continued and is continuing. Error message "The connection to remote server imap-east.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later."

1

0

XfinityOrlandoM

Official Employee

 • 

2K Messages

@Banff

 

Thanks for reaching out to us we do apologize for any inconvenience you're having accessing our website, have you tried any troubleshooting steps by clearing your caches and cookies trying a different browser or making sure your devices have been updated

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

TMRXf

Visitor

 • 

2 Messages

2 months ago

I am having this issue as well past three days .... infuriating when working 'server not available' and error message popups!  Customer Service lacking  .... just try to speak with a live representative when there is an issue; all you can do is  go to their App and chat which is a waste of time and no resolution ..... no, no, no!  Fix it Xfinity, patience is thin and causing me to need look for more dependable service.

3

coldair

Frequent Visitor

 • 

10 Messages

getting the same thing in Naples Fl for the last three days 

2 months ago

user_6vjzho

2 Messages

Same problem here is Massachusetts all day. 

2 months ago

0

BG3201

Visitor

 • 

2 Messages

Same problem a few days ago - now again today - please fix this!!

2 months ago

0

user_svxdb7

2 Messages

2 months ago

Having the same issue with consistent disconnects and unavailability of the server!

1

0

XfinityRichard

Official Employee

 • 

1.8K Messages

Hi there, @user_svxdb7 I'm very sorry for the trouble you are experiencing. Since it's been a few days since you last posted, are you still having trouble with your connectivity, if you are please don't hesitate to reach back out so we can troubleshoot the issue.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

Libbi1

New Poster

 • 

3 Messages

2 months ago

Is there any update of this error message?  The connection to remote server imap-east.ge.xfinity.com was refused or timed out

1

XfinityOrlandoM

Official Employee

 • 

2K Messages

@Libbi1

 

Thanks for reaching out to us,  are there any troubleshooting steps you've done by clearing your caches or cookies or updating the software on your devices so you can access our online server

 

Also have tried using a different browser

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

forum icon

New to the Community?

Start Here