richard281's profile

Regular Visitor

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6 Messages

Mon, Apr 19, 2021 12:04 AM

Unable to complete email setup in Outlook 2016, Windows 10 Mail, and Thunderbird - server timeout

II have been trying to setup various email programs for my comcast account. I have tried these settings:

Configure Outlook for Comcast Email - Xfinity Support

Incoming mail server:  imap.comcast.net , 993 with SSLS

Outgoing mail server (SMTP):  smtp.comcast.net , 587  with TLS 

I can't get pass my log in to the server. I don't have any issues with logging into my xfinity account using the same credential to I don't think it's a password issue.

The Windows 10 mail process seems to have setup my account but it's not receiving or sending mail.

 I have contacted support and they recommended going to to Outlook.com and set my outlook up there. I prefer to use the Outlook 2016 that cam with my Office suite loaded on my PC. I appreciate suggestions on how to resolve this issue.

Thank you

 

Responses

Accepted Solution

BruceW

Gold Problem Solver

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22.3K Messages

18 d ago

Regular Visitor

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6 Messages

@BruceW

Thanks for your response and I'll give it try. 

Regular Visitor

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6 Messages

Thank you Bruce, that worked perfectly

Again

Expert

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25.5K Messages

17 d ago

@richard281 Have you used this version of Outlook 2016 before with any other email account?  You realize that is probably a trial version of Outlook and unless you pay for it it will disable at some future date.

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Regular Visitor

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6 Messages

@Again It's a paid version of Outlook that I use for about year with Comcast email. The Firefox Thunderbird email I just loaded but I'm running into the same issue as Outlook. When both apps try to test and login into the comcast server it hangs or times out.

I also tried Windows 10 email and it will not work with my Comcast email but works fine with my Yahoo and Gmail accounts.

Thank you for your response.

Regular Visitor

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6 Messages

16 d ago

My issue has been resolved. I'm not sure how to close mu original post

Official Employee

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181 Messages

Thanks for the update, @richard281! I can close this thread for you and I see that BruceW's response was already marked as an accepted solution (thank you @BruceW and @Again, you're both genuinely amazing!), but if you ever have any other questions or concerns you can always create a new post :) 

 

Thanks for being a part of our community! 

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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