Visitor
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2 Messages
Unable to access Xfinity email through Apple Mail App
First, Xfinity has never contacted me about the migration of email services to Yahoo. I have paid 2 different computer guys for 5 hours of work to regain access through Apple Mail App. and it doesn't work. Last word from them is that I would just have to wait until the migration is completed. I am concerned that it will never be fixed, and I will be stuck with the unwieldy way I am having to work. Has anyone on the forum been able to regain access through Apple Mail?
XfinityThomasA
Official Employee
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3.7K Messages
5 hours ago
Can you tell us what happens when you try to access your email through Apple Mail? Are you receiving an error message, being prompted for your password repeatedly, or noticing something else?
As a first step, please try signing in directly through the Xfinity Email website using your Xfinity ID and password. This can help determine whether the issue is with the email account itself or with the Apple Mail app configuration.
Are you able to access your email successfully through the webmail login method? The answer will help us narrow down the cause and get you back up and running.
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