Unable to access secondary email accounts

A few businesses have contacted me via snail mail because one of my secondary email accounts no longer works. How can I get Tito work again?

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XfinityMartyR

Official Employee

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3.2K Messages

2 days ago

user_o5fg3i Thank you for reaching out! I would recommend logging into your Comcast.net email via the Xfinity email web portal to ensure it is still active.

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user_o5fg3i

Visitor

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4 Messages

My primary email is still active but if I try to send an email to my secondary email address it comes back with an error message that it is too large. How do I reinstate my secondary email address?

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2 days ago

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user_o5fg3i You will want to ensure you can log into your secondary Comcast.net email through the Xfinity email web portal. If you are unable to log into your secondary Comcast.net email, you will want to reach out to the Comcast Security Assurance Team to see if the Comcast.net email can be reactivated. They are the pros when it comes to Comcast.net email.

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2 days ago

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user_o5fg3i

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4 Messages

2 days ago

Please follow up. Thank you

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user_o5fg3i

Visitor

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4 Messages

2 days ago

How do I contact the Comcast Assurance Security Team? Is there a phone number? Xfinity assistant was no help to me. Thank you.

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XfinityMartyR

Official Employee

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3.2K Messages

user_o5fg3i You can find the contact information for the Comcast Security Assurance Team here: https://spa.xfinity.com/contact-us.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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EG

Expert

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117.7K Messages

2 days ago

Concern moved here to the E-mail help section.

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Expert

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34.1K Messages

7 hours ago

@user_o5fg3i

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329

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user_3xf4w1

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1 Message

2 hours ago

Issue resolved

Thank you

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user_o5fg3i

Unable to access secondary email accounts

XfinityMartyR

user_o5fg3i

XfinityMartyR

user_o5fg3i

user_o5fg3i

XfinityMartyR

EG

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user_3xf4w1

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