Lisajbedell's profile

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1 Message

Fri, Nov 6, 2020 11:00 AM

Unable to access secondary email accounts

I use an iPhone and am unable to access my secondary email accounts. I try to sign in and it keeps saying email or password incorrect. I've tried clearing passwords and clearing cache with no luck. Any ideas

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Latoque

Expert

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28.8K Messages

7 m ago

In iOS, you need to set the password in two places------for the incoming server, and then again for the outgoing SMTP server. Did you do that? If not, to change it for the SMTP server;

In iOS go to "Settings" on the home screen, then scroll down to"Accounts & Passwords", click on the account, and then on the next screen tap the "account" again. Scroll down to "SMTP" and tap that. Then tap "smtp.comcast.net" again. On the next screen, tap "smtp.comcast.net", and you will see the password. Change it and then tap "Done" in the upper right-hand corner of the screen.

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