Unable to access second email

@XfinityRaf​ I tried that. That doesn’t work either. 

We appreciate you for trying that @user_05c86f! Could you please reset/change the password for this email following the steps in this link here?

After changing the password, please log out/remove the email from your iPhone’s mail app. Then please make sure your email has third party access enabled. To enable third-party access to apps such as Apple mail, please:

Sign in to your comcast email through the website here
Select the settings (gear icon) in the top right
Select “Email Settings” below the gear icon
Select “Security” in the top left
Make sure the box below “Third Party Access Security” is checked.

After changing the password, deleting/removing the email from your iPhone’s mail app settings, and enabling third-party access we will want to follow the steps in this article to make sure the Xfinity email is correctly added the email app on your iPhone.

When I try to reset the password it says it is sending a verification code to that email. But the problem is I can’t open my second email on the xfinity website. My primary email is fine. But my second one has vanished. How can I get the verification code if I can’t open that second email account? I deleted the account from my Apple mail app. I enabled the third party access in the xfinity settings. I don’t understand why this has to be so difficult. I’m getting real aggravated with Xfinity/Comcast. I need access immediately to that second email account.

Thank you for trying those steps @user_05c86f! Have you tried resetting the password for the second email by signing in to the primary account and follow these steps here?

I am the only user.But I have 2 email addresses. I don’t understand why this is so difficult to understand. I appreciate your help. But this is infuriating. When I go to xfinity email I can see both of my email inboxes listed. When I click on my primary, I can view all of them no problem. When I click on my second email there is nothing there. It shows a caution error box next to it. I see this error message (The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them.) I need this to be resolved immediately.

It doesn’t work. When I try to change the password in those secondary account settings I just get the same error message over and over. I have no idea what is going on. The email was just inaccessible all of a sudden. They just vanished.

@BruceW​ It doesn’t work. When I try to change the password in those secondary account settings I just get the same error message over and over. I have no idea what is going on. The email was just inaccessible all of a sudden. They just vanished.