I wouldn't normally respond to this and i admit I have not seen anyone official Xfinity account here on the forums verify this, but  a post or two from users (the same user? ... I am not sure) said the person they talked to on the phone, said it was a problem on their end (the fact that it happened RIGHT before the holiday weekend is not ideal) and they are working on fixing it for people.

 Sorry to hear about  your issue and i'd contact them if you feel better doing so, but having some family members worried about this (I can get into my personal secondary account associated with the overall group of accounts) ... I'd feel better telling them "it's a bug ... they know about it and are working on it"

I'd contact your health care provider and maybe ask them to call (on regular phone) for the next few days for anything really important, perhaps until Xfinity sorts this out.

Again NO confirmation yet that I can see ... this is second hand knowledge, but i am a "tech savy" guy and not only does the problem not make sense to me ... TOO MANY on the forum here suddenly had the same issue starting a few day ago.

Hope I may put your mind at easy (just another average customer, myself)

Hello, I am still unable to access my email via my phone or even online through Xfinity. However, I did notice something I find very strange. My Windows email app is still recieveing emails and can view them there.

I have tried removing and re-adding the account to my Samsung app and am stuck in the same position except now I can't even add this account to my phone.

Regardless of what I do, this particular email account keeps asking me to reset my password, but when I go through all the prompts to reset it, it asks me to call Xfinity to change the password, except that they can't. 

If the password is the problem then how am I still able to access this account through Windows Mail, but not my Samsung App or directly through Xfinity's website. It is also very strange this issue is only affecting one of my three email address.

This is a major inconvenience...

Hello @xerok1 Thank you for reaching out via our Xfinity Forums. I depend on my email everyday for both personal and work related tings so I get your concerns. An Official Solution has been posted: https://forums.xfinity.com/conversations/email/emails-arent-sent-or-received-emails-moved-to-outbox-open-emails-to-see-whats-wrong/654a22f0329c7c21959a78a8?commentId=654e762120a91817c990dd31. 

However, here are some steps to take on your phone. Please let give them a try and let me know how it goes. 

1. Cleared email cache

2. Deleted email account on phone

3. Uninstalled Samsung email in play store.

4. Power cycled phone

5. Added back comcast email account 

6. Installed Samsung email from play store.

Hello, this is not the same issue and is not resolved.

The problem is on Xfinity's side. 

I have multiple other email accounts through Xfinity I can access, so the issue is on Xfinity's end.

I can't even access my email on Xfinity's website not just my phone.

It just keeps asking me to reset the password, which I cannot do as I am not given that option. It just says to call Xfinity and when I do you guys can't do it either. 

I have had Xfinity for around 15 years and never had a problem as stupid as this..

Please get this issue fixed as it appears I'm not the only one with this same exact issue.

@xerok1, Thank you so much for trying all the troubleshooting steps you've taken so far, and for sticking with us to get a resolution. 15-years is a long time for any relationship, so thank you for making us part of your home 🙌. I use my email a ton and check it daily, so I totally get why this is important. We've noticed this issue is impacting customers who don't have an account recover option set-up. By chance, does the impacted email happen to be your primary user email? If not, do you have access to the primary user? You can manually reset the password if you log in with your primary user and navigate to the impacted user/email. 

Hello Marcos, I am currently using my primary email address for this forum response, so no. This is one of my secondary accounts and you would think that I would be able to easily change the password but there is no option to do so. I have multiple secondary accounts and have the option to change the password on all of them just not on the account I am trying to get to work. When you go under the secondary accounts and scroll down to the Xfinity ID, normally it will show your email and then an option to change the password under that email. For this particular account for some reason there is no option to change the password. I had tried giving this account manager permissions hoping that would allow me to change the password, but it does not and now I can't change the permissions back without having to delete payment information. [Edited: "Language"]???

When I try to log in using the account, I am trying to get to work I am now getting a different message than I was before. All it used to say was to call Xfinity for help. Now its stating that this account does not have a phone number attached to and will need to be updated by the primary user it which is [Edited: "Language"], I have kept my information updated and there is no option to update it.

This still does not explain why I am unable to access my email on my phone or Xfinity's website, but somehow can on Windows Mail.

Thank you very much for reaching out to us here@user_3e1cd4. You can set have up to 7 email addresses st up with your Xfinity service. You should be able to set that up at the https://connect.xfinity.com/appsuite/ site. On that site you can 

• Check email, listen to voicemail, reply by email, and maintain contacts from one convenient location.
• Combine contacts from multiple online address books, email accounts, and computers into one place for ultimate convenience.
• Access email on the go from a laptop, tablet, or smartphone.
• Create up to seven email accounts, each with 10 GB of storage.

@XfinityJohnG​ So when you guys screwed up and had the passwords to be changed, I went to Primary account logged in then went to accounts. Now my Dads email is missing from the list of my secondary accounts, so I can't change the password to access his account. How are you guys going to fix this since this is definitely an Xfinity problem?

@user_6qhr0o Have you also tried to recover the password from your dad's email? If he has other recovery options set up (secondary email or phone number) to reset the password, that would be the best option. After signing into your account as primary, are you not able to see any secondary users listed?

Thank you! This was exactly what I needed! I'm now able to get my email through other apps.

I was able to reset my password in incognito mode in Chrome.

Hey there, @user_ckjg8v When it comes to password recovery issues regarding access to your Xfinity ID and/or accessing other services such as your email, we would direct you to our Customer Security Assurance team at 1-888-565-4329. They operate from 8 AM - 12 AM PST 7 days a week. Let us know if they were able to get your account(s) squared away!

Good evening @user_nlxy04, and thank you for reaching out on our Community Forums with your email concerns. We're sorry to hear that you are experiencing issues resetting your password because there is no verified phone number or email on file. Are you able to log in to your online account at xfinity.com/myaccount and add your contact information? You can also update your account information by following the instructions listed here https://www.xfinity.com/support/articles/update-account-preferences. 

Please let us know if this helps, if not, we'll be happy to further assist.