1 Message
Unable to access old secondary email account
I have a secondary email account that is no longer accessible. We moved and no longer have Xfinity as our internet provider. However, I cannot change to a different email address, because 3rd parties want to send a verification email to the comcast.net address, which I cannot access. Trying to reset the password just takes you to a page that says get on your home internet. Well, therein lies the problem since I have no home Xfinity internet to get on to. There needs to be some mechanism to allow managing/resetting passwords for situations like this. Please advise.
Latoque
Expert
•
29.6K Messages
4 months ago
How long has it been since anyone signed into the account? How long ago did you drop the Comcast service? See here about former customers using their email---------
https://www.xfinity.com/support/articles/using-email-only
And here--------------
https://www.xfinity.com/support/articles/email-only-faqs
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