Unable to access my email account after Xfinity account is closed

user_vymbig, Hello! Thank you for taking the time to visit XFINITY over our forums page for help with resetting that password. I've had to reset my password on a secondary account before too so I understand the inconvenience that this has caused you. I am sorry to learn about this experience with not being able to speak with one of our phone representatives. You've come to the right place for help. We are a team of experts who are dedicated to resolving password reset inquiries such as this over social media. We can help. Here is a helpful link to help things make easier for resetting that password. Please let me know if this helps. May I also ask when is the last time you logged into this secondary email?