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user_f5akh7
1st Topic

Visitor

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1 Message

Tuesday, July 21st, 2026 9:08 PM

Unable to access emails

Not since Friday July 18. 

Question

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Updated 

10 hours ago

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Selected Oldest First
Again

Expert

 • 

34.6K Messages

2 days ago

@user_f5akh7 

Not since Friday July 18. 

We can't help you unless you give us more details.
  • How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail?
  • Are you getting any error messages, and if so what are they?
  • Have you migrated to Yahoo! Mail? you'll need to login here: https://login.yahoo.com or https://mail.yahoo.com with your comcast.net credentials.
  • If you're a new Comcast customer, you won't have a comcast.net email address.
 

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XfinityThomasA

Official Employee

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3.7K Messages

10 hours ago

 

user_f5akh7 - Hello, and thank you for joining us here on the Xfinity Forums! We appreciate you reaching out, and thank you as well, @Again Again, for lending a hand.
user_f5akh7
  I'm sad to hear you're running into an issue. We'd be happy to help get to the bottom of this. When you have a moment, could you share a few more details about what you're experiencing and any steps you've tried so far? The more information you can provide, the better we can understand the situation and work toward a solution with you. We're here to help!

 

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