Unable to Access Email

Each time I select the link to access email (connect.xfinity.com.) it takes me back to the "Using and managing Xfinity Email accounts" page.

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XfinitySean

Official Employee

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554 Messages

22 hours ago

Thanks for taking the time to post on our community forums, user_zzjzt2! Were you able to access your email without a problem previously, and have you logged in to your email recently if so?

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user_zzjzt2

Visitor

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2 Messages

Yes, I have been able to access my email in the past and have logged in within the past 6-9 months.

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20 hours ago

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Thanks for confirming, user_zzjzt2! Have you tried the steps to clear the cache and cookies as Again kindly shared below? Also, if you're able to check, are you having this issue on more than one device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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19 hours ago

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Again

Expert

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33.9K Messages

20 hours ago

@user_zzjzt2

Each time I select the link to access email (connect.xfinity.com.) it takes me back to the "Using and managing Xfinity Email accounts" page.

Clear your cookies and cache and then sign out of your account and close your browser. Start a new session. If that doesn't work, post back in this thread.

https://connect.xfinity.com/appsuite

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Again

Expert

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33.9K Messages

20 hours ago

Not Accessibility/disability related. Moved to Email.

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Email

user_zzjzt2

Unable to Access Email

XfinitySean

user_zzjzt2

XfinitySean

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