Visitor

 • 

2 Messages

Saturday, March 28th, 2026 9:42 PM

Unable to Access Email

Each time I select the link to access email (connect.xfinity.com.) it takes me back to the "Using and managing Xfinity Email accounts" page. 

Oldest First
Selected Oldest First

Official Employee

 • 

554 Messages

10 hours ago

Thanks for taking the time to post on our community forums, user_zzjzt2! Were you able to access your email without a problem previously, and have you logged in to your email recently if so? 

 

Expert

 • 

33.9K Messages

9 hours ago

@user_zzjzt2 

Each time I select the link to access email (connect.xfinity.com.) it takes me back to the "Using and managing Xfinity Email accounts" page. 

Clear your cookies and cache and then sign out of your account and close your browser.  Start a new session.  If that doesn't work, post back in this thread.

Expert

 • 

33.9K Messages

9 hours ago

Not Accessibility/disability related.  Moved to Email.

forum icon

New to the Community?

Start Here