Skip to main content
user_2xw2fs
1st Topic

Visitor

 • 

1 Message

Wednesday, February 18th, 2026 4:10 PM

Unable to access email

My email suddenly stopped receiving messages about a week ago. I do not see any way to check the incoming and outgoing email settings fro the settings gear at the top of the page. I also tried setting up a Yahoo account and got an error message there do. Can you please check on your end to see if anything is amiss? Thank you.

Question

 • 

Updated 

2 hours ago

11

1

0

Oldest First
Selected Oldest First
XfinityThomasD

Official Employee

 • 

1.7K Messages

5 hours ago

user_2xw2fs Thanks for creating a post. For clarity, are you using the Xfinity web portal to access your email, or through a third-party client such as Thunderbird or Outlook? Do you recall if there were any recent changes with adding/removing another email account? I've seen a few times where adjustments like these can also change the settings for the whole profile. If using a third-party client, you can also check these settings to ensure everything is connected and communicating correctly.

 

0

0

forum icon

New to the Community?

Start Here