Skip to main content
sawilcox28's profile
sawilcox28
1st Topic
1st Like

Visitor

 • 

3 Messages

Sunday, August 24th, 2025

Unable to access email

I haven’t been receiving any messages since Wednesday. When I try Apple mail I’m repeatedly asked for my password, and when I sign in online it says my inbox is empty. As far as I can tell my account hasn’t been deactivated. Any help would be appreciated. 

Question

 • 

Updated 

2 days ago

31

1

0

Oldest First
Selected Oldest First
Latoque

Expert

 • 

29.7K Messages

3 days ago

@sawilcox28 

As a test, sign into the account using only a browser and the webmail UI.  Then send yourself an email from some other account you have like Outlook.com, Gmail or something else.  Does it work OK that way?

3

0

sawilcox28

Visitor

 • 

3 Messages

Unfortunately, no. I sent myself an email from my gmail account and signed into my Xfinity email on two different browsers — both said my inbox is empty. 

Like

Reply

3 days ago

0

Again

Expert

 • 

32.3K Messages

@sawilcox28​ 

Unfortunately, no. I sent myself an email from my gmail account and signed into my Xfinity email on two different browsers — both said my inbox is empty. 

Check to see if your email is being forwarded somewhere.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Like

Reply

3 days ago

sawilcox28

Visitor

 • 

3 Messages

That was part of the problem. Thanks so much! 

Like

Reply

2 days ago

forum icon

New to the Community?

Start Here