If you're unable to sign into your Comcast account, the most likely reasons are: incorrect username (Xfinity ID), incorrect password, or a typo in either field; to resolve this, try:
Double-check your Xfinity ID: This is usually the part of your email address before "@comcast.net".
Ensure correct password entry: Be mindful of caps lock and check for any typos.
Reset your password: If you've forgotten your password, visit the Xfinity website and use the password reset option.
Check for account issues: Sometimes, temporary service disruptions can affect logins. Check the Xfinity website for any service alerts.
user_vxw0jk Good morning! We appreciate you reaching out to our Community Forums Team for assistance with your email. I would be delighted to help you get this issue ironed out. Can you please share what is happening when you try to login, and any troubleshooting you have already tried? This way I know where to pick up. Thank you for working with our team!
I have tried numerous times to locate my comcast account in xfinity no where to be found. Why is this a search and find game. I ve had comcast then now xfinity since 1995. Where is it!@#$%^^&?
Hi there @4drner. I am sorry to hear that you are not able to locate your Comcast account. I am happy to assist you today with your concerns. Now are you trying to sign in to your online account or are you trying to locate your account number?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
MikeB39A
Problem Solver
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577 Messages
6 days ago
If you're unable to sign into your Comcast account, the most likely reasons are: incorrect username (Xfinity ID), incorrect password, or a typo in either field; to resolve this, try:
Double-check your Xfinity ID: This is usually the part of your email address before "@comcast.net".
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XfinityKassie
Official Employee
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1.3K Messages
6 days ago
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