Visitor
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2 Messages
Unable to access email folders?
Many of my email folders now show up with two karat symbols prepended to the file name. Example: folder xyz is now ^^xyz. When I click on the folder (using a chrome browser) it gives me an error message. I am also not able to rename the folder. Can anyone help?
Paula47
Contributor
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34 Messages
5 years ago
The same thing happened to me some time prior to July 20, and now I cannot access years of stored emails from folders that I created.
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XfinityBillie
Official Employee
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4K Messages
5 years ago
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry for the frustration this has caused. I know how important it is to be able to access these emails. Have you already tried a different browser or attempted to access the folders using incognito mode on your browser? I would also recommend trying to clear your cache and cookies, log out and then log back in.
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BruceW
Gold Problem Solver
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27.2K Messages
5 years ago
@XfinityAbbie: Note that the "Peer to Peer chat" icon is now called the "Direct Messaging" icon.
To send the requested information in a private message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person", but don't do that.
Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
(edited)
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