Hello @user_wj7ddl, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
... top-right corner of the screen, next to the bell icon ...
Note that, if you are using a phone or a tablet, you most likely won't see a "bell icon". Instead, the Direct Message chat icon (a square with two lines and a small tail) will be directly to the left of your user profile image.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
XfinityChelseaB
Official Employee
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2.1K Messages
21 days ago
Hello @user_wj7ddl, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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BruceW
Gold Problem Solver
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26.9K Messages
20 days ago
Note that, if you are using a phone or a tablet, you most likely won't see a "bell icon". Instead, the Direct Message chat icon (a square with two lines and a small tail) will be directly to the left of your user profile image.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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