Unable to access comcast email through Outlook Classic using windows 11, no new email messages received since 9 AM

No new email messages received since 9 AM today 4/9/2026. Still an problem now at 5:30 PM.

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XfinityJon

Official Employee

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1.4K Messages

1 month ago

Good afternoon bobby963. Have you deleted the account, and reinstalled it?

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bobby963

New Poster

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8 Messages

Thanks, am in-process. Deleted account and currently resyncing down from Xfinity. It's nearly 50%, been at it for 30 hrs.

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1 month ago

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XfinityThomasA

Official Employee

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3.5K Messages

bobby963 - You bet! Has this issue been resolved?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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bobby963

New Poster

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8 Messages

Not yet. Looks like the only folder left to complete rebuild is the Inbox folder. Saw someone recommended reindexing outlook. Don't know if I should do that now or post rebuild.

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1 month ago

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XfinityBenjaminM

Official Employee

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3K Messages

bobby963 If you are comfortable reindexing, you can try that out. Our technical support abilities will be limited for this portion, so if you have any issues, you may have to contact Microsoft directly.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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bobby963

Unable to access comcast email through Outlook Classic using windows 11, no new email messages received since 9 AM

XfinityJon

bobby963

XfinityThomasA

bobby963

XfinityBenjaminM

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