Unable to access Comcast email from mail client

@user_katm61 

Today, 11/14/25, Outlook is unable to access the Comcast imap server.  Everything has been working fine for the past year or so, and nothing has changed on my end.  Comcast site says no outages.  No way to troubleshoot or open a ticket to find out how to fix this.  Do any of you have any suggestions?  Thank you.

Kathleen [Edited: "Personal Information"]

What is the error message you are getting?

Three days ago, I encountered this

This is the error that I am getting in Outlook

I can access my email at the xfinity website

I have the same exact problem.  Attempted to create a new profile and received the same results.  I also have the same problem with my Android email client.  Lastly, I have the same exact issue on another computer.  I, too, have made no changes and had my email working for well over a year.  I cannot find a resolution to this problem, although I suspect it is on Comcast's end.

*** FOLLOW UP ***

I spoke with an Xfinity rep who elevated my case to a Customer Security Assurance Team rep.   The Customer Security Assurance Team rep had me delete and recreate my profile in Outllook using the settings listed in the

above post:

Incoming mail:  

Server  imap.comcast.net     Port  993

Encryption method  SSL/TLS

Outgoing mail:

Server  smtp.comcast.net    Port 465

Encryption method  SSL/TLS

After re-entering my information in Outlook, the rep conducted a "Refresh" on her side.  This "Refresh" resolved both my issue with Outlook, as well as the synching issue I had with my email client [BlueMail] on my cellphone.

I hope this helps...

I started this post but someone else marked it as resolved.  It is not resolved.  If the resolution is to speak to a Comcast rep and have your case elevated to a Customer Security Assurance Team to have your account "refreshed", I would like to know how to accomplish that.  I have been unable to speak with anyone at Comcast as the website support just refers me back to the instructions.  I did delete and recreate my profile in Outlook, which did nothing because Outlook still could not connect with the imap server.  I also would like to know how my thread gets marked as resolved when it is not.