Visitor

 • 

2 Messages

Friday, August 8th, 2025 12:34 AM

Closed

Unable to access Comcast email account using Outlook/outlook.com/Outlook on iPhone.

I am unable to access my Comcast email account from Outlook, outlook.com and Outlook on my iPhone.  I get variations of this message, ' We couldn't connect to incoming (IMAP) server.  None of the authentication methods supported by Outlook are supported by your server.  For more information contact your email administrator. I have done all the things listed in a previous posting (see below).  I need help.  I have seen references to sending a Direct Message using a button on the top right hand corner of my screen but I don't see any button.

Done all this!

1. Verify Your Email Settings: Double-check that you’ve entered the correct incoming and outgoing mail server settings. These settings can be found on the Xfinity email support page under third-party email setup.

- Incoming Mail Server: imap.comcast.net (Port 993, SSL enabled)
- Outgoing Mail Server: smtp.comcast.net (Port 587, SSL/TLS enabled)


2. Authentication: Ensure that your full email address and password are entered correctly, and make sure "Use same settings as my incoming mail server" is checked for outgoing mail.

 

3. Clear Cache: If you’ve recently changed your password or made account updates, clear the cache in Outlook before re-adding your account.

 

If these steps don’t resolve the issue, let us know! 

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Official Employee

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3.4K Messages

11 months ago

 

user_irj2z8 Thanks for reaching out! You will want to ensure third-party email access is enabled on your account, or you may want to toggle it off, and back on again. 
 

 

Visitor

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2 Messages

11 months ago

Thanks for the response.  The problem has spontaneously resolved.  Before posting I had already tried toggling third-party email access so that was not the problem. 

Official Employee

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2.5K Messages

 

user_irj2z8 That is good news to hear that the issue has been resolved. My team is always here if you should need us in the future. Take care, and have a good night! 

 

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