Visitor
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2 Messages
Unable to access Comcast email account using Outlook/outlook.com/Outlook on iPhone.
I am unable to access my Comcast email account from Outlook, outlook.com and Outlook on my iPhone. I get variations of this message, ' We couldn't connect to incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server. For more information contact your email administrator. I have done all the things listed in a previous posting (see below). I need help. I have seen references to sending a Direct Message using a button on the top right hand corner of my screen but I don't see any button.
Done all this!
1. Verify Your Email Settings: Double-check that you’ve entered the correct incoming and outgoing mail server settings. These settings can be found on the Xfinity email support page under third-party email setup.
- Incoming Mail Server: imap.comcast.net (Port 993, SSL enabled)
- Outgoing Mail Server: smtp.comcast.net (Port 587, SSL/TLS enabled)
2. Authentication: Ensure that your full email address and password are entered correctly, and make sure "Use same settings as my incoming mail server" is checked for outgoing mail.
3. Clear Cache: If you’ve recently changed your password or made account updates, clear the cache in Outlook before re-adding your account.
If these steps don’t resolve the issue, let us know!
XfinityMartyR
Official Employee
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2.5K Messages
10 days ago
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user_irj2z8
Visitor
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2 Messages
2 days ago
Thanks for the response. The problem has spontaneously resolved. Before posting I had already tried toggling third-party email access so that was not the problem.
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