typing slow and delayed

Why when I am typing in comcast email, is it so slow and delayed? I do not have this issue with any other app or web page in my microsoft edge browser.

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Latoque

Expert

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29.7K Messages

5 years ago

As a test, try with a different browser. Does the problem persist?

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U

I have the same problem (delayed typing response when responding to emails, for instance. I'm using Chrome as my browser, which is what I always use. Not sure what changing browsers would accomplish, as I'm sticking with Chrome. In other words, I wouldn't change to a different browser just for the purpose of responding to emails, you know?

What's the underlying problem?

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Latoque

Expert

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29.7K Messages

@user_5c8be4

The reason I tell people to try a different browser is to see if the same problem happens there. It's a way to eliminate the browser as the cause. If it's not that, then you at least know to look elsewhere. I am experiencing the same issue you have using Firefox, but if I switch to Edge, everything works normally and there is no hesitation in the typing. So that tells me the problem is likely something to do with Firefox. In Chrome, try clearing history and cache, then close it out and re-start it in a fresh session. Also try with another browser.

ETA: I just closed Firefox and re-started it. The typing delay is gone. Looking normal now.

Just sayin

(edited)

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4 years ago

chealey213

Visitor

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2 Messages

4 years ago

Same thing happening to me. Super frustrating!!

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CCLysa

New Problem Solver

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617 Messages

Hi @chealey213

Our team is here and always happy to help. Can you please create a new post regarding this concern? Since this thread is a little old, we want to be sure we can get you the right help! Thank you!

I no longer work for Comcast.

4 years ago

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Z281Z281

New Poster

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2 Messages

4 years ago

This was not particularly helpful. The lagging typing started yesterday. There was NO reply from Infinity. I received two emails in a different font, and my answer in that font was up to speed.

Otherwise, I just type the email and come back in half an hour and edit it, then send. Ridiculous.

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Latoque

Expert

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29.7K Messages

@Z281Z281

Did you try what was suggested up-thread?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

4 years ago

0

Email

deangiano

typing slow and delayed

Latoque

user_5c8be4

Latoque

chealey213

CCLysa

Z281Z281

Latoque

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