IlliniBird's profile

Visitor

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1 Message

Saturday, December 9th, 2023 3:04 AM

Closed

Trouble With E-Mail

My original Xfinity e-mail was hacked and compromised. I thought I closed the account and made a new Xfinity e-mail account. I have three other e-mail accounts (Apple, Google and Yahoo). For some reason, when somebody sends an e-mail to my Apple "me" e-mail account it also goes to my old Comcast e-mail account and I get the error message that the e-mail cannot be delivered and it references the old Xfinity e-mail account that I closed. How can I stop this behavior ? An example is somebody sends an e-mail to my [Edited: "Personal Information"] account and then the error generated is a long message saying the e-mail cannot be delivered and it references my old Xfinity e-mail account which I thought I deleted. My old account was [Edited: "Personal Information"] and my new Xfinity address is [Edited: "Personal Information"]. My Apple e-mail is [Edited: "Personal Information"]. Any help would be appreciated in actually getting rid of the old e-mail because in my profile and user settings my old Xfinity e-mail is still there (not the new one).

Expert

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111.5K Messages

2 years ago

Concern moved here to the E-mail help section for assistance.

Regular Visitor

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6 Messages

2 years ago

cannot access 2 of my 4 comcast e-mail accounts. Ask to reset password but impossible to do. Just keeps going in a loop. Call xfinity but no help, said they would connect me with section that handles these problems but after 2 hour wait, still no answer. Horrible!  Cannot access my e-mail while Xfinity forces you to change your password and then leads you nowhere to make the change. 

I'm sure I am not alone in this new mess. HELP!!!!

Official Employee

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1.5K Messages

Hello @lliniBird. Thank you for reaching our team on Forums, .regarding the email concerns. Are you accessing the email through a third party server or the Xfinity portal?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

2 years ago

Same issue . Using Xfinity portal. 

2 Messages

2 years ago

Advanced services can see the last address my email was associated with , since moved and unable to retrieve my prior account number apparently . 

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