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Skippahbill
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1st Reply

Visitor

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5 Messages

Thursday, September 23rd, 2021 10:20 PM

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Trouble receiving login verifications

I am not receiving login verification emails from various applications and accounts. None of them have came through my inbox but I have received emails from them in the past. 

Question

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Updated 

4 years ago

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CCJay

Official Employee

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618 Messages

4 years ago

Hello, @Skippahbill. I hope that your day has been treating you well. Thanks for taking the team to reach out to our forum about your email issues. I'm confident that by working together, we can come to a resolution.

 

Just to confirm, are you having issues receiving your verification emails when logging into Xfinity My Account, or all apps in general? 

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Skippahbill

Visitor

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5 Messages

4 years ago

I am having problems receiving emails whether I login on a web browser of the mail app on my phone. I seem to not receive the emails. I did receive one several minutes after the code had expired   

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CCJay

Official Employee

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618 Messages

Thanks for confirming. I've experienced issues not unlike this in the past with the email showing up hours later at times. It's typically resolved by ensuring your phone is up to date with the latest operating system. Can you do me the favor of confirming if your device is up to date? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 years ago

0

Skippahbill

Visitor

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5 Messages

I am currently letting my device update to see if that works 

4 years ago

0

CCJay

Official Employee

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618 Messages

Awesome! Thanks for your cooperation with this. Let us know how it goes, my friend. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

Skippahbill

Visitor

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5 Messages

@XfinityJay after updating my device the problem persists 

4 years ago

0

CCJay

Official Employee

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618 Messages

I appreciate you trying. The messages are not appearing in your spam folder either I'm guessing? If not, I'd like to dive deeper into this with you.

 

Could you do me the favor of initiating a chat to Xfinity Support providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed. We're looking forward to working with you to make this right.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

EG

Expert

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110.5K Messages

4 years ago

This concern is not "Accessibilty" related...... Thread moved here to the proper help section.

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