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Chandon
Expressive Exchange
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Friday, July 24th, 2026 5:08 PM

Trouble Receiving Emails from a Sender

I have set up a rule to accept emails from this sender. Her emails to me either arrive 24 hours late or not all all. They aren't accidentally deleted and they aren't going to spam on my Xfinity email account.

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6 hours ago

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XfinityBenjaminM

Official Employee

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3.2K Messages

1 day ago

 

Chandon Hello! Thank you for reaching out to us here on our Community Forum. Is this the only person sending you an email who has noticed a delay? We believe you covered this step in your post, but just to be sure, please add this person's email address to the safe list and have them try sending you mail. If you're still noticing an unreasonable delay, please let us know.

 

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Chandon

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Thanks for your reply!

Yes! This is the only person sending me emails that have a delay. This person is on my safe list. After analyzing the headers on their delayed emails, it appears that they are being delayed on their end. I have informed them.

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1 day ago

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XfinityBenjaminM

Official Employee

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3.2K Messages

 

Chandon Great research! Yes, we agree that is likely what is going on. The delay is on the mail server side on their end. They may also have the ability to put your email address in a whitelist or something similar. We'll be here if you still need any assistance.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 day ago

BruceW

Gold Problem Solver

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27.6K Messages

8 hours ago

I have set up a rule to accept emails from this sender ...

The filters in connect.xfinity.com only work on mail delivered to the Inbox as it is being delivered there. They can't be used to used to deliver mail that the sender's system or Xfinity has blocked, nor can they prevent mail from being delivered to the Spam folder.

The Email Safe List can't do these things either. Worse, as noted in the support article linked above:

When Email Safe List is turned on, you’ll only receive email from those on the Safe List. All other emails will be filtered out and won’t be delivered.

(edited)

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