Visitor
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1 Message
trouble reactivating comcast email
I'm having trouble reactivating my inactive Comcast email.
I logged into my Xfinity account, went to settings, and saw the following message:
Your Comcast email has had no activity in the past 12 months. You can re-activate by accessing your email.
I clicked "go to inbox" and it takes me to the Xfinity Connect activation page. I clicked on "activate" and "reactivate" on the Xfinity Connect page and the xfinity connect page just reloads. Is there another way to reactivate?
Any help is appreciated.
L-
ccRuben
Retired Employee
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729 Messages
3 years ago
I am sorry to hear you are having these issues! Please send us a direct message, we will be happy to help you. Thanks!
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ccRuben
Retired Employee
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729 Messages
3 years ago
Thank you for taking the time to reach out via DM. I will be happy to help you. May I please have your name and address? Thanks!
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BruceW
Gold Problem Solver
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27.2K Messages
3 years ago
To send the requested information in a private Direct Message ("DM") to Xfinity Support from any forums.xfinity.com page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon
above or https://forums.xfinity.com/direct-messaging
• On the DM page click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person" but don't do that. It won't work.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
Regrettably the "pencil and paper" icon
is a pale grey that is active even though it does not look active. If a circle-slash 
appears when you try to select the icon it means that DMs are disabled in your user Profile. To re-enable them you'll need to go to your Profile Settings, clear the "Opt Out from Direct Messaging" checkbox, click Save, and try again.
(edited)
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user_b5a6e3
1 Message
3 years ago
I am having the same issue. I've successfully logged in to my email but my emails are gone, I try to send out an email and it keeps saying error,something went wrong.... I try sending an email to the affected email address and it says it's closed. I had logged into the email in January and the email was working. I thought you had to log in every 9 months to keep it??? But I have logged in and used it in january of this year. So what is going on. We already have a ticket pending but sure it taking awhile... There are 2 emails affected by this. ALso trying the steps indicated doesnt work. THe website just keeps logging us out. When I go in a different way.... the Connect.xfinity.... when I check my account, it logs me out... What the heck??
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user_ri4px9
4 Messages
2 years ago
I'm having the same issue. page just reloads repeatedly. did you by chance find any solution @user_2289d2?
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