fstank's profile

Regular Visitor

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3 Messages

Thu, Oct 8, 2020 5:00 PM

Trouble adding another comcast email account onto xfinity account

We just bought a new laptop and I wanted to add our 2 comcast email accounts onto it.  I can add one account but not our second account.  It does not recognize the password for our Xfinity account for the second email address.

Accepted Solution

Again

Expert

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26.5K Messages

1 y ago


@fstank wrote:

I am trying to add my second (wife's) Comcast email account onto the Xinity website so my wife can get her emials on her new laptop.  

 

I tried "Add another account" and used the Xfinity password and it does not recognize it.


You shouldn't have to "add" her email to the website.  As long as you're signed out, then she can just go to xfinity.com [or connect.xfinity.com] and sign in using the email address and password she always used before.

 

If you're trying to add her account underneath yours so both account show and you only have to login via your account, you still need to use her email account and password.  When you do it this way, you both have access to each other's email.  Is this what you're looking to do, or are you wanting each account separate where neither of you have access to the others' emails?

 

Again

Expert

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26.5K Messages

1 y ago


@fstank wrote:

We just bought a new laptop and I wanted to add our 2 comcast email accounts onto it.  I can add one account but not our second account.  It does not recognize the password for our Xfinity account for the second email address.


Are you trying to set up a desktop email client or what?

Regular Visitor

 • 

3 Messages

1 y ago

I am trying to add my second (wife's) Comcast email account onto the Xinity website so my wife can get her emials on her new laptop.  

 

I tried "Add another account" and used the Xfinity password and it does not recognize it.

Regular Visitor

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3 Messages

1 y ago

Thanks so much.  That cleared it up.  And I just needed to get my wife a new password.

Everything looks good now.  Very helpful. Thanks

Again

Expert

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26.5K Messages

1 y ago

@fstank I am glad that worked for you!  Enjoy!

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