Regular Visitor
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3 Messages
Trouble adding another comcast email account onto xfinity account
We just bought a new laptop and I wanted to add our 2 comcast email accounts onto it. I can add one account but not our second account. It does not recognize the password for our Xfinity account for the second email address.
Accepted Solution
Again
Expert
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31.9K Messages
5 years ago
You shouldn't have to "add" her email to the website. As long as you're signed out, then she can just go to xfinity.com [or connect.xfinity.com] and sign in using the email address and password she always used before.
If you're trying to add her account underneath yours so both account show and you only have to login via your account, you still need to use her email account and password. When you do it this way, you both have access to each other's email. Is this what you're looking to do, or are you wanting each account separate where neither of you have access to the others' emails?
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Again
Expert
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31.9K Messages
5 years ago
Are you trying to set up a desktop email client or what?
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fstank
Regular Visitor
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3 Messages
5 years ago
I am trying to add my second (wife's) Comcast email account onto the Xinity website so my wife can get her emials on her new laptop.
I tried "Add another account" and used the Xfinity password and it does not recognize it.
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fstank
Regular Visitor
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3 Messages
5 years ago
Thanks so much. That cleared it up. And I just needed to get my wife a new password.
Everything looks good now. Very helpful. Thanks
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Again
Expert
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31.9K Messages
5 years ago
@fstank I am glad that worked for you! Enjoy!
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