Contributor
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29 Messages
Trash folder won't empty
Having received a message today saying my email inbox was 95% full, I deleted some large emails. After I right-clicked on my Trash folder and clicked "Empty Trash," my Trash folder still had "64" next to it (i.e. it contained 64 emails), although when I looked at the folder, all the emails were crossed out. The number 64 now seems to alternate with "36." I have exited from Xfinity email and logged back in again, but no change (emails are still crossed out, and the ostensible number still in the Trash folder alternates between 64 and 36). I need to empty Trash in order to make sure I get below 95%. What should I do?
English53
Contributor
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29 Messages
5 months ago
An addendum that may or may not be relevant: I am now encountering some strange email folder behavior not associated with the Trash folder. For reasons too boring to explain, I wished to move an email from Inbox to Sent. When I tried to do so, I received this message: "An error occurred inside the server which prevented it from fulfilling the request." Might some larger problem be simultaneously causing this error and also the inability of the Trash folder to empty?
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Expert
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30.5K Messages
5 months ago
@English53
If you're wanting to save emails from the Inbox, I suggest you create a folder for that purpose.
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