Trash folder is gone

My trash folder in Thunderbird disappeared. Also, when I delete e-mails, they go nowhere as there is no trash folder. I never deleted the trash folder or directed that deleted e-mails be permanently deleted. I hope someone can help. I've been trying for about 2 weeks to resolve this problem.

Responses

XfinityAmandaB

Official Employee

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2K Messages

8 months ago

musiclady911 Thank you so much for reaching out for help with your email trash folder no longer being available. I would be more than happy to help if you are still having issues. Could you start by confirming this is the Comcast email address you are having issues with? If so how are you currently accessing your Comcast email are you going directly to Xfinity.com?

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BruceW

Gold Problem Solver

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26.3K Messages

8 months ago

The "pencil and Paper" thing is not working!

Please describe what you mean by "not working" when you select the "pencil and paper" icon.

Regrettably the icon is a pale grey that is active even though it does not look active. Go ahead and select it. If a red circle-slash appears when you try to select the icon it means that DMs are disabled in your user Profile. To enable them go to your Profile Settings, clear the "Opt Out from Direct Messaging" checkbox, click Save, and try again.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Email

musiclady911

Trash folder is gone

XfinityAmandaB

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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