Trash folder is gone

My trash folder in Thunderbird disappeared. Also, when I delete e-mails, they go nowhere as there is no trash folder. I never deleted the trash folder or directed that deleted e-mails be permanently deleted. I hope someone can help. I've been trying for about 2 weeks to resolve this problem.

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XfinityAmandaB

Official Employee

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1.5K Messages

4 months ago

musiclady911 Thank you so much for reaching out for help with your email trash folder no longer being available. I would be more than happy to help if you are still having issues. Could you start by confirming this is the Comcast email address you are having issues with? If so how are you currently accessing your Comcast email are you going directly to Xfinity.com?

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musiclady911

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8 Messages

[Edited: "Personal Information"]

(edited)

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4 months ago

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XfinityAmandaB

Official Employee

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1.5K Messages

musiclady911 I apologize but your email address is private information please remove your last comment. I just needed a yes or no answer and I also need to know how you are attempting to access your email.

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4 months ago

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musiclady911

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8 Messages

Yes but it says at least 20 characters.... so here's 20 characters!

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4 months ago

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XfinityAmandaB

Official Employee

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1.5K Messages

musiclady911 I am sorry for any confusion but between the two questions there should have been ample characters to reply. So now that I know you are using your Comcast email address and not a Gmail or some other email I would need to know how you are getting to that email. Are you going to Xfinity.com on a computer or maybe a tablet? Do you have it set up on your phone to get your email? Once we have more information we can better assist you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

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musiclady911

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8 Messages

I'm using Thunderbird.

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4 months ago

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BruceW

Gold Problem Solver

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26K Messages

4 months ago

The "pencil and Paper" thing is not working!

Please describe what you mean by "not working" when you select the "pencil and paper" icon.

Regrettably the icon is a pale grey that is active even though it does not look active. Go ahead and select it. If a red circle-slash appears when you try to select the icon it means that DMs are disabled in your user Profile. To enable them go to your Profile Settings, clear the "Opt Out from Direct Messaging" checkbox, click Save, and try again.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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musiclady911

Trash folder is gone

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