JLester's profile

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2 Messages

Tuesday, December 31st, 2019 9:00 AM

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Toolbar that has Fonts, Emoticons, Add Link, Add Image Etc missing when composing Email.

I have two email accounts through Comcast and one account has this toolbar and the other does not.  Is there a way to turn this on?  I love the functionality of it but I can't seem to access it on that one account.

 

Thanks so much,

 

J

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Expert

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31.8K Messages

6 years ago


@JLester wrote:

I have two email accounts through Comcast and one account has this toolbar and the other does not.  Is there a way to turn this on?  I love the functionality of it but I can't seem to access it on that one account.

 

Thanks so much,

 

J


It sounds like it's set up for Plain Text instead of HTML.  In the Compost window, click on Options and check HTML.

New Poster

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2 Messages

6 years ago

Awesome, thanks so much!  That fixed it.  It was set to "HTML and TXT".  Set to just HTML and the toolbar is there.  Thanks again!

 

J

Gold Problem Solver

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26.5K Messages

6 years ago


@JLester wrote: ... one account has this toolbar and the other does not. ...

You can set the account's default Compose option to HTML or "HTML and plain text" under (gear icon) / Settings / Mail / Compose / Format emails as.

 

To ensure that all the options on the HTML toolbar appear, you may need to "Maximize" the Compose window. See the images in https://forums.xfinity.com/t5/Email-Web-Browsing/Appsuite-webmail-v7-10-0-1-3/m-p/3291863#M214496.

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