Regular Visitor
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7 Messages
Tons of Email Spam
In my Spam email folder I am getting WAAAY too many emails. Yesterday I had 243 emails in that folder, 90% of which came yesterday and the remaining from the day before. The emails are coming with time stamps every minute to every two minutes. I deleted the 243 emails this morning and as I am composing this support email I have received another 54 emails.
I have set up a rules filter whereby any email coming through with an address not in my contact list is moved to the Trash Folder, but it is apparently not working!
As additional information I use the mail app on my Mac to retrieve emails etc from my Comcast email account. I have a filter set up there as well. The same conditions are used where if the address is not in my contacts it is to be moved to the trash folder in the mail.comcast.net account.
I'm not sure what to do at this point to stop this influx of unwanted emails in my spam folder. Does the problem start at the Comcast email server end?
XfinitySara
Official Employee
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1.3K Messages
1 year ago
Hello, @gordonvp! Thanks for creating a post regarding your unwanted email concern. That does sound like a high volume, even for spam! I'd love to see what we can do to help :) We appreciate the details you've provided, and I'm glad some filters are already in place. To make sure we provide everything we can, have you recently reviewed how to set email filters and spam filters for your Xfinity email as seen here?
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Erub
Visitor
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2 Messages
8 months ago
Has there been ay update? I also receive 90% of my email on comxcast as SPAM! It is getting to the point I need to find another mail service. PLEASE HELP!
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