Architeuthis77's profile

New Poster

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3 Messages

Fri, Jul 23, 2021 1:16 AM

"This email address is already associated with an Xfinity account"

I'm trying to add an email address to my account. I keep getting the subj error message. I've never used this email before. I tried several versions, all with the same error. So I tried sending an email to one of the versions and sure enough it was rejected as undeliverable.

' [Edited: "Personal Information"]' on 7/22/2021 6:23 PM

            Server error: '550 5.1.1 Not our Customer'

So it's not a valid email that someone else is using.

What is the problem?

Responses

Accepted Solution

XfinityJay

Official Employee

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154 Messages

2 m ago

Hi there, @Architeuthis77. Thanks for bringing your email issues to our attention. Our team of specialists can certainly help with that.

 

Could you do me the favor of initiating a chat to Xfinity Support providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed. We're looking forward to working with you to make this right.

New Poster

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3 Messages

@XfinityJay

Thanks. I contacted them this morning. My account was locked by security. They fixed it and I set up my email.

Official Employee

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2.9K Messages

Hey, @Architeuthis77! Thanks so much for the update. It's great to hear that they were able to get that all sorted out for you!  Please don't hesitate to reach back out to us at any time if you need assistance again in the future. We are always here to help! :)

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