MKEN's profile

New Poster

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2 Messages

Wed, Feb 17, 2021 7:00 PM

Third party email accounts not sending

We have Consolidated Communications DSL and switched to Xfinity today.  I use a gmail account and access through Chrome so I have no email issues.  However, my wife has her name@myfairpoint.net and her name@workplace.org emails set up in Outlook.  When connected to our brand new Xfinity internet service, she can receive emails from both accounts in Outlook but can not send from either account in Outlook.  

 

When we cancel DSL the mayfairpoint.net email address will go away.  But the main problem is the workplace.org email address not being able to send.  

 

I've searched for posts but everything seems to relate to the comcast email addresses.

 

Any suggestions?

 

Responses

BruceW

Gold Problem Solver

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22.2K Messages

2 m ago


@MKEN wrote: ... she can receive emails from both accounts in Outlook but can not send from either account in Outlook. ...

Is Outlook set up as described in https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email? What happens when you try to send? Any error messages? The more details you can supply, the better.

 

New Poster

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2 Messages

2 m ago

Thanks for the link.  I fixed it.

 

I added my new name@comcast.net into my wife's Outlook program.  Then I changed the outgoing server in her name@workplace.org email to smtp.comcast.net, 587, TLS; used my login credentials and it works.

 

Now she needs to dump the myfairpoint.net email address and move over to a google adress or something.  Consolidated won't let her keep it New Hampshire, they told me they don't have the capability her.  Anyother service area she could keep it for $5/month

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