There was an email communication problem while trying to connect

One of my email addresses is not working to send or receive. I have had this problem for two days. I changed NO parameters, verified passwords against my other working email addresses. "There was a communication problem while trying to connect". That is the exact message displayed on the corrupted email address.

Responses

XfinityAngie

Official Employee

•

1.4K Messages

2 months ago

user_ha0175, Thank you for reaching out to Xfinity Support. We would be happy to assist you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.

0

U

user_v9azgf

2 Messages

4 days ago

I'm experiencing the same issue. What is the solution to this problem?

4

user_ha0175

Visitor

•

3 Messages

I've had NO response to my original query.

Like

Reply

4 days ago

0

U

user_v9azgf

2 Messages

OMG! I am in desperate need of my email. After this debacle, I'm changing my service provider. I cannot just lose my email and get no response. It's totally unacceptable.

Like

Reply

4 days ago

0

XfinityThomasC

Official Employee

•

2K Messages

Hello, @user_v9azg I have your Direct message, and we'll continue to assist there. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 days ago

0

XfinityGabriel

Official Employee

•

1.8K Messages

user_ha0175, Thanks for reaching back out. I understand that you have not received a response. In reviewing this thread, I see that we sent one asking to send us a direct message. You've come to the right place. Over social media, we are a team of experts who are committed to resolving email communication problems such as this. Are you still experiencing this issue at this time? If so, are you experiencing this issue when using the Xfinity website or a 3rd party email client?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 days ago

0

Email

user_ha0175

There was an email communication problem while trying to connect

Was this helpful?

XfinityAngie

user_v9azgf

user_ha0175

user_v9azgf

XfinityThomasC

XfinityGabriel

New to the Community?