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riffwraith2
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56 Messages

Monday, December 16th, 2024 9:19 PM

The SPAM is out of hand

Why do the filters not work? Can someone from Xfinity please respond here?

--edit--

how to up a pic?

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19 hours ago

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XfinityAngie

Official Employee

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1.5K Messages

19 days ago

 

riffwraith2, I know that Spam mail can be irritating. You can follow these steps to make sure your spam filters are working properly: 
  1. Open Xfinity Email and go to Email Settings.
  2. Click on Advanced Settings.
  3. Enable the option to automatically move spam to the Spam folder.
  4. To empty spam and trash folders, use the provided options.
  5. Utilize the Email Safe List feature to receive emails only from specified addresses.
  6. For setting up email filters, sign in to Xfinity Email, go to Email Settings, select Filter Rules, and add a new rule with conditions and actions.

 

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riffwraith2

Contributor

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56 Messages

Already done all of that.

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19 days ago

XfinityThomasB

Official Employee

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1.5K Messages

Could I confirm on average how many of these spam messages are coming through in a day? Thank you again for getting us in the loop to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

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riffwraith2

Contributor

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56 Messages

Close to 100. Weird thing is that most of them are duplicates.

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18 days ago

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XfinityVictor

Official Employee

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995 Messages

 

riffwraith2 Since you have duplicates, do these duplicate senders have a filter on them?

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

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riffwraith2

Contributor

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56 Messages

It's the same sender - I dont know what you mean by have a filter on them?

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14 days ago

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